Shipping Policy
At Complete Parts Co., we work to process and ship orders as quickly and accurately as possible. Please review the information below before placing your order.
Order Processing
Most in-stock orders are processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day. During periods of high order volume, processing may take slightly longer.
Shipping Methods
Available shipping options and estimated delivery times will be shown during checkout.
Most small hardware and fastener orders will ship through USPS or another cost-effective carrier. Larger or heavier orders may ship through UPS, FedEx, or another carrier selected by Complete Parts Co.
Estimated Delivery Times
Delivery estimates begin after the order has been processed and accepted by the carrier.
Typical delivery times are:
- Standard shipping: 3–7 business days
- Expedited shipping: Based on the option selected at checkout
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
Shipping Charges
Shipping charges are calculated and displayed during checkout based on the order size, weight, delivery location, and selected shipping method.
Any free-shipping promotion will be subject to the terms shown on the website at the time of purchase.
Tracking Information
When tracking is available, you will receive an email with the tracking number after your order ships.
Please allow up to 24 hours for tracking information to become active after the shipping confirmation is sent.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Complete Parts Co. is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address. Contact us immediately if you notice an error after placing your order.
Lost, Delayed, or Damaged Packages
Once a package has been accepted by the carrier, delivery timing is primarily controlled by that carrier.
If your tracking information shows no movement for an extended period, or your package arrives damaged, contact us at:
Service@completepartsco.com
Please include your order number and any relevant photographs of the package or damaged products.
We will work with you and the carrier to determine the appropriate next steps.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors whether they accepted it.
- Contact the carrier for delivery details.
- Contact Complete Parts Co. if the package still cannot be located.
Split Shipments
Orders containing multiple products may occasionally arrive in separate packages. When available, tracking information will be provided for each shipment.
Shipping Area
Complete Parts Co. currently ships to eligible addresses within the United States.
We do not currently offer international shipping unless specifically arranged in advance.
Changes or Cancellations
Contact us as soon as possible if you need to change or cancel an order.
Once an order has entered processing or has shipped, we may be unable to modify or cancel it.
Contact Us
Questions about shipping can be sent to:
Complete Parts Co.
Email: Service@complepartsco.com
Website: completepartsco.com